Sr Expert Center Professional
BengaluruFull-time8–14 yrsPosted 1 week ago
Leadership customer support role at Waters Corporation in Bengaluru. Needs 8+ years and a B.Tech or B.E..
About the role
Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.
What you'll do
- Manage the customer journey from the logging of a corrective call to successful completion
- Manage complex technical escalations and customer issues
- Practice commercial awareness to position billable and plan solutions to our customer to drive their success
- Maintain Customer call tracking database in accordance with Company Policy
- Drive internal and Customer KPI's to best in class standard
What you need
- Customer service
- Instrumentation
- Chemistry
- Escalation handling
- HPLC