Technical Support Associate in Navi Mumbai – 0-2 Years Experience
RemoteFull-time0–2 yrsPosted 6 days ago
Entry-level IT support role at Workers Town. Open to freshers; up to 2 years, with a degree. Remote.
About the role
As a Technical Support Associate, you will assist customers experiencing technical issues with our products. This role involves troubleshooting problems, guiding customers through solutions, and ensuring high levels of customer satisfaction. Individuals who are tech-savvy and enjoy helping others will thrive in this position.
What you'll do
- Provide technical support to customers via phone and chat
- Troubleshoot and resolve customer issues promptly
- Document customer interactions and solutions
- Collaborate with technical teams to improve service
What you need
- Networking
- Troubleshooting