AI Services Consultant
PuneFull-time3–6 yrsPosted 6 days ago
Mid-level consulting role at Zendesk Technologies Private Limited (India) in Pune. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization.
What you'll do
- Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales
- Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals
- What You’ll Need to Succeed
- Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions
What you need
- Project management
- Zendesk
- Customer success
- Change management
- Problem solving