Services Consultant
PuneFull-time6–12 yrsPosted 2 days ago
Senior consulting role at Zendesk Technologies Private Limited (India) in Pune. Needs 6+ years.
About the role
We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Managed Shared Services Consultants are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers.
What you'll do
- Handle a backlog of work for your customer portfolio, and prioritizing tasks within the hours available
- Collaborate and work with Managed Services Consultants in all regions globally to gather configuration requirements, offer recommendations
- Complete detailed account reviews and configuration analyses to identify opportunities for improvement based on best practices and the customers’ unique use case
- Design, configure, test and rollout complex, high-stakes configuration updates in production environments
- Contribute to processes and operational improvements in this new, rapidly growing team
What you need
- SQL
- Zendesk
- Python
Good to have
- Excel
- Customer success
- Power BI
- Tableau