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434115 Delivery Manager – International Operations | Kolkata

Gratitude·Kolkata

Pay not stated8–12 yrsFull-time
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About the role

Delivery Manager – International Voice OperationsLocation: KolkataExperience: 8–12 YearsBand: BPO 4/5Salary: Up to ₹17 LPAJob Code: 434115Work Mode: Work From OfficeFunction: Operations / Service DeliveryRole OverviewWe are looking for an experienced Delivery Manager to lead end-to-end delivery of international voice customer-service operations across one or more locations.The role will be responsible for service delivery, customer experience, client governance, people leadership, operational…

What you need

  • 8–12 yrs of experience
  • BBA or B.Tech or B.E. or B.Com

Good to have

  • MIS reporting
  • Six Sigma
  • Voice process
  • Customer service
  • Talent management
  • Operational risk

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