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434129 Process Associate - Digital (Webchat and Email) A Kolkata

Gratitude·Kolkata

Pay not stated2–4 yrsFull-time

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About the role

Process Associate – Digital (Webchat & Email)Job Location: KolkataExperience: 3–8 yearsRelevant Experience: 2–4 years in International Web Chat, Email, or Digital Customer ServiceBand: BPO 1/2Salary: Up to ₹7 LPAJob Code: 434129Domain: Utilities – Electricity & Gas Customer ServiceProcess: Web Chat, Email & Digital Customer SupportShift: Rotational shifts, including night/graveyard shifts as per business requirementsRole PurposeWe are looking for a Process Associate – Digital to handle customer…

What you'll do

  • Process Associate – Digital (Webchat & Email)Job Location: KolkataExperience: 3–8 yearsRelevant Experience: 2–4 years in International Web Chat, Email

What you need

  • 2–4 yrs of experience
  • Problem solving
  • Any graduate

Good to have

  • Six Sigma
  • Excel
  • CRM
  • Customer service
  • VBA
  • Documentation

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