4M India - Customer Success Manager

About the role

To be part of enthusiastic team for Managed Services, Delivering high quality solutions, Contributing to customers success and development of the entity. So, love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow state of mind? Driven by technology, operational excellence and a ServiceNow enthusiast?

What you'll do

• Manage Support contract and delivery of projects throughout life cycle
• Leading a medium- large size team of consultants
• Assist client in their success path and building road map
• Contribute and encourage internal knowledge sharing and asset generation within team
• Lead cross functional and technical discussions and decision making

What you need

• 7–13 yrs of experience
• Customer success
• ServiceNow
• ITIL
• Sales
• Problem solving
• B.Tech or B.E. or B.Sc or BCA