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811-CEC Officer-Inbound Digital Banking Kotak 811 0109 1461 1061090

Kotak Mahindra Bank·Maharashtra

Pay not statedJunior levelFull-time

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About the role

As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions.

What you'll do

Engage with potential and existing customers, understand their needs, and recommend suitable banking solutions
Also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre
Handle inbound customer queries and provide prompt, accurate resolutions
Facilitate sales conversions by closing deals during inbound interactions
Maintain detailed records of calls, customer feedback, and sales outcomes