Account Delivery Head (Adh) L1

About the role

The ADH is accountable for delivery excellence, revenue and margin growth, customer satisfaction, AI-led transformation, governance, risk management, talent development, and continuous innovation to create sustainable competitive advantage and long-term client success for the account.

What you'll do

• Customer Success & Delivery Excellence
• Lead end-to-end delivery ensuring achievement of business outcomes, contractual commitments, SLAs, delivery milestones, and quality standards
• Build trusted customer relationships, manage governance, risks, escalations, and stakeholder expectations
• Enhance delivery predictability, operational rigor, and customer experience through effective execution and outcome-focused delivery management
• Business Growth & Commercial Performance

What you need

• 8–10 yrs of experience
• Litigation
• Customer success
• LLMs
• Any graduate