Account Manager II, VSP

About the role

As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers.

What you'll do

• Be expected to specifically work on transactional but business critical activities and have a hands-on approach
• Identify new opportunities across a large number of brands, develop and execute project plans
• Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate
• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account…
• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc.

What you need

• 3–6 yrs of experience
• Negotiation
• Root cause analysis
• SOP writing
• Any graduate