Account Manager (International Calling Executive)

About the role

Account Manager (International Calling Executive) at Encore Capital Group. Handle international outbound voice calls professionally for US customers.

What you'll do

• Handle international outbound voice calls professionally for US customers
• Deliver high‑quality customer interactions while meeting defined quality and compliance standards
• Effectively negotiate and resolve customer queries or issues within agreed timelines
• Maintain accurate and complete documentation of customer interactions in internal systems
• Meet individual and team performance targets , including call quality, productivity, and adherence

What you need

• 1–4 yrs of experience
• Negotiation
• Collections
• Voice process
• Communication
• Any graduate