Accounting Associate - OTC(Billing/Collections) US Shift

About the role

Would be responsible for some or all of the accounts receivable processes, i.e. sales invoice generation, sales invoice processing, booking incoming payments, customer account reconciliation, collections, dunning, dispute management. The role is responsible to coordinate with other teams including other functions to ensure timely resolution of customer issues.

What you'll do

• Perform customer analysis on the trending, payments, disputes, on account etc. and proactively drive Collections using this information
• Coordinate with cash applications, invoicing, dispute, D&D, Sales etc. teams on actions pending to ensure timely resolution of customer issues
• Execute outbound telephone calls and other contact to customers (Customer queries/requests/disputes logging)
• Communicating with stakeholders/customers via email, telephone, VC, etc
• Highlight risks on customer account and proactively have action plan to mitigate the risk

What you need

• 1–4 yrs of experience
• Accounting
• Billing
• Collections
• Accounts receivable
• Excel
• MS Office
• B.Com

Good to have

• Reconciliation
• SOP writing