ADM Support Analyst

About the role

The ADM Support team handles all client inquiries related to Addepar's Alternatives Data Management (ADM) solution post-implementation. They ensure clients get the most value out of each interaction by providing accurate, timely guidance across the full scope of ADM functionality. Applicants must have legal authorization to work in the country where this role is based on the first day of employment.

What you'll do

• Identify, respond to, and resolve issues and questions raised by ADM clients, providing timely and accurate support
• Work in complex alternative investment data sets to identify and resolve data and calculation discrepancies
• Evaluate the criticality of client issues and collaborate with other internal ADM teams (Collections, Operations) to drive resolution
• Conduct root-cause analysis in partnership with Engineering and Data teams to resolve issues
• Help clients leverage the ADM platform to the greatest extent possible through both functional and conceptual instruction

What you need

• 1–4 years in customer support & success
• Root cause analysis
• Problem solving
• B.Com