Administrator - Cisco Unified Communications

About the role

The Network Voice/UC L2 Engineer will be responsible for supporting, administering, and troubleshooting Cisco IP Telephony and Unified Communications infrastructure. The role requires hands-on experience with Cisco CUCM, Unity Connection, voice gateways, VoIP protocols, and related UC ecosystem tools while ensuring adherence to defined processes, operational standards, and service delivery requirements.

What you'll do

• Handle Cisco IP Telephony and Unified Communications infrastructure support activities at L2 level
• Perform MACD changes, including bulk additions and updates for IP phones, voicemail accounts, end users, CSS, partitions, route patterns, and route groups
• Support and troubleshoot Cisco CUCM and Cisco Unity Connection environments across versions 12.x, 14.x, and 15.x
• Assist in configuration and operational support of Cisco routers, voice gateways, CUBE/SBCs, analog voice gateways, and Expressway components
• Support VoIP services and protocols including SIP, H.323, MGCP, RTP, and sFTP

What you need

• SOP writing
• CSS
• Troubleshooting
• Any graduate