Administrator - English, Arabic, Microsoft Windows

About the role

This role ensures effective resolution of technical support tickets and provides on-call assistance, utilizing both English and Arabic language proficiency. The individual independently manages ticket queues, conducts root cause analysis, and contributes to knowledge management, directly supporting customer satisfaction and operational excellence.

What you'll do

• Provide in-depth troubleshooting and resolution of end-user issues on Windows operating systems
• Respond to and resolve support tickets independently within agreed SLAs, ensuring accurate documentation and follow-up in both languages
• Perform root cause analysis on recurring technical problems, using Windows diagnostic tools to identify solutions and prevent future incidents
• Update and manage the knowledge base by documenting solutions and troubleshooting steps in English and Arabic for team reference
• Participate in on-call support rotations, handling escalations and providing clear communication to users in their preferred language

What you need

• Windows
• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• ITIL