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Administrator L0(Contract)

Wipro·Delhi

Pay not statedJunior levelContract
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About the role

The purpose of the role is to resolve, maintain and manage client s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfaction Service requests solutioning by maintaining quality parameters 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

What you'll do

  • Ensure timely response of all the tickets raised by the client end user
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests

What you need

  • Hardware
  • Root cause analysis
  • Any graduate

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