Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

The Support Administrator for Microsoft VDI Solution/RDSH plays a critical role in ensuring the smooth operation of virtual desktop infrastructures. This position focuses on independently resolving customer tickets, providing on-call support, and conducting root cause analyses to enhance service quality and customer satisfaction.

What you'll do

• Provide Technical Support For Microsoft Vdi Solution And Rdsh By Independently Resolving Tickets And Ensuring Adherence To Agreed Slas For Ticket Volume And Response Time
• Conduct Root Cause Analysis Of Escalated Issues In Virtual Desktop Environments, Implementing Solutions To Prevent Recurrence And Improve System Reliability
• Update And Manage Knowledge Base Articles To Facilitate Continuous Improvement And Streamline Support Processes
• Deliver Training And Coaching To New Team Members And Analysts, Enhancing Team Capabilities And Operational Efficiency
• Ensure High Levels Of Customer Satisfaction By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases

What you need

• Windows
• Root cause analysis
• Any graduate

Good to have

• ITIL