Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services at HCLTech. Technical skills – because they frequently play a direct role in resolving user issues, service desk technicians need excellent technical and computer skills\\\\r\\\.

What you'll do

• Team collaboration – service desk analysts routinely work with other IT personnel to resolve user issues
• Field Incoming Help Requests\\\\r\\\
• One of the main duties of a service desk analyst is to handle incoming queries and help requests from end users, either via email or over the phone
• They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests
• This involves asking questions to determine the full scope of the user’s issue.\\\\r\\\

What you need

• Windows
• Hardware
• Troubleshooting
• SOP writing
• Any graduate