Administrator - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

About the role

The Support Operations Administrator plays a critical role in ensuring seamless operations and customer satisfaction by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is essential for maintaining high-quality service standards and enhancing operational efficiency within the organization.

What you'll do

• Provide Technical Support By Managing And Resolving Incidents Related To Microsoft Hyper-V And Scvmm, Ensuring Adherence To Quality Standards And Regulatory Requirements
• Conduct Root Cause Analysis For Escalated Issues, Utilizing Sccm Tools To Identify Underlying Problems And Implement Effective Solutions
• Develop And Maintain Knowledge Base Articles And Training Materials, Contributing To The Knowledge Management System And Coaching New Analysts
• Independently Resolve Support Tickets Within Agreed Sla Parameters, Ensuring Timely And Effective Responses To Customer Inquiries
• Enhance Customer Experience By Striving For First Call Resolution And Minimizing Case Reopens, Thereby Positively Impacting Customer Satisfaction (Csat) Metrics

What you need

• Windows
• Root cause analysis
• Any graduate

Good to have

• Windows Server
• Azure