Administrator - Qualys

About the role

The Support Operations Administrator plays a crucial role in ensuring seamless operations and exceptional customer service within the organization. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance service quality and customer satisfaction.

What you'll do

• Provide Expert Support For On-Call Escalations By Leveraging Qualys And Soc Tools, Ensuring Swift Resolution Of Incidents And Minimizing Downtime
• Conduct Thorough Root Cause Analysis Of Issues Using Soc Methodologies, Identifying Trends And Implementing Preventive Measures To Enhance System Stability
• Create And Maintain A Comprehensive Knowledge Base By Documenting Solutions And Processes, Facilitating Knowledge Transfer Among Team Members
• Train And Mentor New Analysts, Fostering A Collaborative Environment And Contributing To The Overall Skill Development Within The Support Team
• Independently Manage And Resolve Tickets Within Agreed Service Level Agreements (Slas), Ensuring Timely Responses And Effective Troubleshooting

What you need

• Troubleshooting
• Root cause analysis
• Any graduate