Administrator (Support & Operations)

About the role

The RDS L2 Engineer is responsible for providing advanced technical support for end-user computing environments, Virtual Desktop Infrastructure (VDI), Remote Desktop Services (RDS), Windows platforms, and related infrastructure components. The role involves troubleshooting complex incidents, supporting escalations from L1 teams, ensuring service availability, and maintaining SLA compliance.

What you'll do

• Provide Level 2 support for Remote Desktop Services (RDS), Citrix, VMware Horizon, Azure Virtual Desktop (AVD), and Virtual Desktop Infrastructure (VDI) environments
• Investigate and resolve escalated incidents related to remote access, virtual desktops, application publishing, profile management, and user connectivity
• Manage and troubleshoot RDS Farms, Session Hosts, Connection Brokers, Gateway Servers, and Licensing Servers
• Monitor system performance, capacity, and availability to ensure optimal end-user experience
• Support Windows Server administration, Active Directory, Group Policies (GPO), DNS, DHCP, and authentication services

What you need

• Active Directory
• Windows
• VMware
• Windows Server
• Troubleshooting
• Azure
• Any graduate

Good to have

• TCP/IP
• Networking
• ServiceNow
• PowerShell
• ITIL
• Root cause analysis