Administrator (Support & Operations)

About the role

Provide L2 production support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC). Perform deep code debugging and troubleshooting of SailPoint workflows, rules, connectors, and integrations. Analyze production issues by reviewing logs, error traces, and source code to identify root causes (RCA) and implement fixes.

What you'll do

• Provide L2 production support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC)
• Perform deep code debugging and troubleshooting of SailPoint workflows, rules, connectors, and integrations
• Analyze production issues by reviewing logs, error traces, and source code to identify root causes (RCA) and implement fixes
• Support Lifecycle Management (LCM/LCE) processes including Joiner, Mover, and Leaver flows
• Review and support CI/CD pipelines, GitLab merge requests, and deployments

What you need

• Active Directory
• Troubleshooting
• ServiceNow
• IAM
• Root cause analysis
• CI/CD
• Any graduate

Good to have

• JIRA
• Java
• PowerShell
• SQL Server
• Git
• Azure