L2/L3 Application Support Engineer - Data Warehouse & ETL (SQL Server, SSIS, SSRS, SSAS)

About the role

The engineer makes sure daily loads, month-end finance and payroll reporting, and operational and compliance reports are complete and accurate. They resolve incidents and data defects and deliver minor enhancements through change control.

What you'll do

• Incident management and service restoration
• Own assigned ServiceNow incidents through resolution: failed loads, stale or missing data, SSRS availability and report errors, and cube processing failures
• Diagnose stored procedure, SSIS package and job-chain failures using error logs, monitoring databases and job history. Rerun or recover loads under documented procedures
• Coordinate with Infrastructure and DBA teams on server restarts, capacity and SQL Server platform issues
• Resolve emergency finance-integration defects (e.g. accounts-payable voucher and invoice feeds) under emergency change governance

What you need

• Data warehousing
• SQL Server
• SSIS
• ETL
• ServiceNow
• ITIL
• Any graduate

Good to have

• Windows
• Power BI
• Root cause analysis
• Data structures
• Incident response
• SQL