Administrator (Support & Operations)

HCLTech·Hyderabad

Pay not stated2–4 yrsFull-time

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About the role

Database Operations Engineer – L1 MS SQL Server | Azure Cosmos DB | MySQL | Oracle | PostgreSQL | IBM Db2 Experience Location Employment Support Model 2–4 Years Bengaluru / Hyderabad Full-Time 24x7 Rotational Support Role Summary The Database Operations Engineer L1 will act as the common first-line operations resource for the Lot 3 database estate covering Microsoft SQL Server, Azure Cosmos DB, MySQL, Oracle Database, PostgreSQL and IBM Db2.

What you'll do

Provide first-line operational monitoring and support across the assigned relational and NoSQL database platforms
Perform scheduled health checks covering database availability, connectivity, storage, backups, scheduled jobs, logs and replication status
Acknowledge and triage database incidents, execute approved L1 troubleshooting steps and maintain accurate ServiceNow updates within agreed service levels
Fulfil standard requests such as status checks, approved access activities, password resets, log collection, connectivity validation and execution of authorized scripts
Monitor backup completion, identify failures, capture error details and escalate backup-chain, retention, capacity or recoverability risks