Administrator (Support & Operations)

About the role

Escalations management Escalate advanced customer issues to the respective Third party escalation teams as outlined in the respective process documentation. Regularly monitor and coordinate escalations to Third party teams. Triage incidents that require further investigation by working in collaboration with all Service desk teams, as well as with Management and Client teams.

What you'll do

• Provide regular updates to all involved parties and act as a primary contact for requested project information. 2
• Participate in testing and validation activities as outlined by Management and Client
• Participate in special projects, client events and visits, as outlined by management
• Prepare ad-hoc and regular reporting upon Client request or upon Service desk Management request

What you need

• Linux
• VMware
• Networking
• Windows
• GST
• Any graduate