Administrator (Support & Operations)

About the role

Escalate advanced customer issues to the respective Third party escalation teams as\\r\ outlined in the respective process documentation.\\r\ Regularly monitor and coordinate escalations to Third party teams. Triage incidents that\\r\ require further investigation by working in collaboration with all Service desk teams, as\\r\

What you'll do

• Provide regular updates to all involved parties and act as a primary contact for requested\\r\
• Testing, validation and continuous service improvement responsibilities related to GST and\\r\
• Contribute to service delivery working practice and knowledgebase documentation.\\r\
• Participate in testing and validation activities as outlined by Management and Client.\\r\
• Participate in special projects, client events and visits, as outlined by management.\\r\

What you need

• Linux
• VMware
• Networking
• Windows
• GST
• Any graduate