Administrator (Support & Operations)

About the role

The IT Services Manager requires a minimum of 4 to 6 years of experience owning technical issues and managing a regionally diverse team of 15 – 20 level 1, 1.5, support technicians. 24*7 Operations Help Desk \r We are seeking technically motivated professionals who specialize in providing support on an enterprise-level system, ranging from Windows 10/11, O365 to Active Directory, SCCM (Software Centre), and related services.

What you'll do

• Maintaining current service standards and procedures for service delivery\r
• Supervising other members of the service delivery team\r
• Maintaining customer relationships and improving response and delivery times\r
• Updating service methods to improve overall efficiency\r
• Resolving service problems and customer complaints\r

What you need

• 4–6 yrs of experience
• Windows
• Active Directory
• ServiceNow
• Office 365
• Performance management
• IAM
• Any graduate