Administrator (Support & Operations)

About the role

The IT Asset Associate is responsible for managing IT asset lifecycle operations, ensuring accurate tracking, documentation, and compliance with organizational processes. The role involves close coordination with the OSS team, warehouse, and end users to maintain efficient asset management and reporting.

What you'll do

• 1Process asset requests and related incidents within defined SLAs
• Coordinate with the OSS team to gather IMACD (Install, Move, Add, Change, Dispose) information
• Track all asset movements and shipping details in coordination with users and the warehouse
• Maintain and update AMDB records with accurate IMACD data
• Ensure proper logging and documentation of all AMDB updates

What you need

• Coordination
• Reporting
• MIS reporting
• Excel
• Documentation
• Power BI
• Any graduate

Good to have

• Tableau
• ServiceNow