Administrator (Tools & Automation)

About the role

ITSM process - Incident, change, problem management

What you'll do

• Initiate and Manage Major Incident Bridges Quickly assess critical incidents and initiate conference bridges to gather relevant stakeholders. 2
• Own End-to-End Major Incident Process Take full ownership of the incident lifecycle—from detection to resolution—with continuous updates and clear action tracking. 3
• Acknowledge and Act on Alerts Promptly Monitor real-time alerts and ensure immediate acknowledgment and escalation based on impact and urgency. 4
• Coordinate with Technical Teams Engage appropriate resolver groups, facilitate triage, and ensure collaboration across functions to diagnose and resolve issues. 5
• Send Timely and Clear Communications Draft and distribute updates to internal teams and stakeholders, maintaining clarity, accuracy, and professionalism. 6

What you need

• Root cause analysis
• Any graduate