Administrator (Tools & Automation)

About the role

Job Description – iControl Engineer (L2) Tools Transformation – iControl Platform Location: Hyderabad / Bangalore Experience: 5–7 Years Role Summary The iControl Engineer (L2) will be responsible for supporting tools transformation initiatives through the implementation, administration, and optimization of the iControl platform.

What you'll do

• Support the implementation, configuration, and administration of the iControl platform as part of enterprise tools transformation initiatives
• Onboard operational processes, services, and technology domains into the platform, ensuring alignment with governance and operational requirements
• Configure and maintain workflows, dashboards, controls, integrations, and reporting mechanisms within iControl
• Collaborate with infrastructure, cloud, workplace, service management, and governance teams to understand business requirements and translate them into platform solutions
• Monitor platform performance, utilization, and operational health, ensuring stability and availability

What you need

• 5–7 yrs of experience
• ServiceNow
• Troubleshooting
• Windows
• Linux
• Azure
• Root cause analysis
• Any graduate

Good to have

• ITIL
• Power BI
• AWS
• SQL