Advance Associate, Customer Service

About the role

As an Advanced Associate, you will focus on both live troubleshooting and post-issue research within the Pearson VUE case management system. If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do – this is the place for you.

What you'll do

• Technical Support and Troubleshooting
• Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical…
• Actively demonstrate the application of concepts and guidelines
• Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures
• Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning

What you need

• Customer service
• Communication
• Vue.js
• Diploma