Advanced Associate, Customer Service

About the role

This is a truly exciting vacancy as you’ll be responsible for taking on many different types of interest from internal stakeholders relating to customers’ experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened.

What you'll do

• Serve as the Level 2 escalation point for complex customer and service‑related issues, ensuring timely and effective resolution
• Actively demonstrate the application of concepts and guidelines
• Act as a trusted escalation resource for service delivery challenges, collaborating with internal teams as needed to resolve issues
• Accurately capture and maintain customer and case information within internal databases and systems
• Serve as a point of contact for Program Managers and clients for complex and service - related issues

What you need

• 2–5 yrs of experience
• Customer service
• Communication
• Diploma

What you get

• ₹7 L a year