Advanced Customer Support Engineer – Teamcenter

About the role

With the resources of a large company, and the energy of a software start-up, we have fun together while crafting a world class software portfolio. We are seeking a sophisticated Customer Support Engineer to join our Global Teamcenter Customer Support organization. This role is ideal for someone who already has a solid foundation in technical or application support and is ready to take the next step in their career.

What you'll do

• Investigate application, configuration, integration, infrastructure, and performance-related customer issues
• Analyze application logs, configuration files, diagnostic data, error messages, thread dumps
• Troubleshoot issues across Linux and Windows environments, including application services, file systems, permissions, processes, connectivity, and resource utilization
• Reproduce customer-reported issues in internal environments and develop clear test scenarios
• Manage assigned customer cases and maintain ownership of investigation and communication through resolution

What you need

• 5–9 yrs of experience
• Customer service
• Troubleshooting
• Linux
• Windows
• TCP/IP
• Networking
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Active Directory
• Java
• SQL
• Oracle Database
• PostgreSQL
• AWS