Agent, Technical Support

About the role

Gain exposure to global support operations and enterprise customers Grow into more advanced technical, product-aligned, or specialized support roles Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

What you'll do

• Case Ownership and Technical Troubleshooting
• Investigate and resolve complex customer issues, understanding both the customer experience and the underlying technical cause
• Troubleshoot using tools such as browser developer tools, API clients (e.g., Postman), and log analysis
• Apply knowledge of authentication concepts such as SSO and MFA during diagnosis
• Build working knowledge of product behavior, integrations, and common failure patterns

What you need

• 2–3 yrs of experience
• Troubleshooting
• CRM
• Salesforce
• Zendesk
• Postman
• Any graduate