Akeneo PIM & SFCC L2 Support

About the role

Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. A workplace culture that fosters creativity, diversity and autonomy As a Akeneo Support , you are passionate about experience innovation and eager to push the boundaries of what’s possible.

What you'll do

• Hands-on troubleshooting of Akeneo PIM issues — data contribution errors, workflow failures, enrichment/export issues
• Hands-on troubleshooting of SFB2C issues — data ingestion, catalog sync, storefront display/reflection issues
• Analyze end-to-end data flow — from PIM contribution through integration/middleware until data reflects correctly on the SFB2C storefront
• Perform root cause analysis (RCA) across both systems for recurring or complex data issues
• Collaborate with L1/L3 teams and cross-functional stakeholders to drive resolution within SLA

What you need

• 6–11 yrs of experience
• Troubleshooting
• Root cause analysis
• Salesforce
• REST APIs
• Any graduate

Good to have

• ServiceNow
• Oracle Database
• JIRA
• SQL