Alarm Monitoring Engineer

About the role

In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management. You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution.

What you'll do

• Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies
• Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs
• Execute proactive monitoring to detect early warnings and prevent service degradations
• Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems
• Generate and analyze network performance and health reports, contributing to continuous improvement initiatives

What you need

• 2–5 yrs of experience
• Telecom
• ITIL
• B.Tech or B.E.