Service Monitoring Engineer

About the role

The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA).

What you'll do

• Engage in 1st Level Service Monitoring and Event Management
• Manage Service and Resource Alarm Handling
• Contribute to Resource and Service Performance Monitoring
• Support Capacity and Performance Investigations
• All academic credentials must be from recognized and accredited institutions and are further subject to verification

What you need

• 1–2 yrs of experience
• Telecom
• Troubleshooting
• Maintenance
• B.Tech or B.E.