Analyst 2 - Revenue Assurance

About the role

This role supports the Revenue Analytics and Operations team in protecting billing accuracy, revenue integrity, and customer experience. The role reviews and resolves customer account, order, and billing-related issues; analyzes reports and accuracy results to identify discrepancies and recurring issues; and ensures corrective actions align with established company policies and controls.

What you'll do

• Reviews and resolves assigned customer account, order, and billing-related tickets accurately and within established turnaround expectations
• Validates account, order, and billing data to ensure accuracy, quality, and alignment with established company policies, controls, and procedures
• Places corrective orders and adjustments to resolve billing errors and account inconsistencies
• Reviews revenue and billing reports to identify variances, recurring issues, and potential financial or customer impacts
• Performs error resolution and supports appropriate revenue recovery through accurate correction of billing codes, account information, or related data

What you need

• 2–5 yrs of experience
• Reporting
• Excel
• SQL Server
• PowerPoint
• Audit
• Diploma