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Analyst - Blue Yonder

Mattel·Hyderabad

Pay not stated3–6 yrsFull-time

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About the role

We are seeking an experienced Blue Yonder (BY) Warehouse Management System (WMS) Production Support Analyst to provide L2/L3 support for warehouse operations supporting DTC (Parcel) and B2B fulfillment environments.

What you'll do

  • Production Support & Incident Management
  • Provide Level 2 / Level 3 production support for BY WMS environments
  • Monitor WMS production jobs, interfaces, and health systems
  • Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows
  • Investigate production incidents and perform root cause analysis (RCA)

What you need

  • 3–6 yrs of experience
  • SQL
  • WMS
  • Warehouse operations
  • ERP
  • Root cause analysis
  • JIRA
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • ITIL
  • ServiceNow

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