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Analyst - Cummins CARE Operations

Cummins·Pune

Pay not stated3–6 yrsFull-time
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About the role

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

What you'll do

  • Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
  • Escalate non-routine issues, providing documentation through process
  • Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient

What you need

  • 3–6 years in operations
  • ERP
  • Customer service
  • Excel
  • Documentation
  • Power BI
  • Problem solving
  • Diploma or MBA or BBA

What you get

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