Analyst - Customer Journey Mapping

About the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.

What you'll do

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights
• Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness
• Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within…
• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations

What you need

• User flows
• Power BI
• Figma
• Salesforce
• Problem solving
• Any graduate