Analyst

eClerx·Pune

Pay not statedJunior levelFull-time

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About the role

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue.

What you'll do

Answering incoming calls from customers in a professional and courteous manner
Listening actively to customers and asking probing questions to fully understand their needs and concerns
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale
Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system