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Analyst - English, Arabic, Microsoft Windows

HCLTech·Chennai

Pay not statedJunior levelFull-time
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About the role

Provide technical support to end users by troubleshooting issues, managing incident tickets, configuring systems, and maintaining documentation. Partner with IT teams to ensure seamless service delivery.

What you'll do

  • Troubleshooting & Resolution: Diagnose and resolve hardware/software/network issues (Windows, macOS, mobile OS, printers, VDI) at Tier-1/Tier-2 level
  • User Account & Security Support: Manage Active Directory, password resets, access permissions; assist with security procedures
  • Knowledge Base & Documentation: Maintain resolution notes, update internal KB, contribute to support documentation

What you need

  • Windows
  • Active Directory
  • Troubleshooting
  • Hardware
  • ServiceNow
  • Network security
  • Any graduate

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Source
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