Analyst - English, Latin, Windows

HCLTech·Noida

Pay not statedJunior levelFull-time

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About the role

The Analyst in Support & Operations plays a crucial role in delivering first-level remote desktop support, ensuring timely resolution of tickets while adhering to service level agreements (SLAs) and quality standards. This position is essential for maintaining a positive customer experience and contributing to operational efficiency within the organization.

What you'll do

Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, And Chat
Maintain Quality Standards In Communication, Including Voice And Accent, While Monitoring Technical Performance In Line With Regulatory