Analyst - English, Mandarin, Microsoft Windows

About the role

The Analyst in Support & Operations plays a crucial role in delivering exceptional Level 1 remote desktop support. This position focuses on resolving technical issues efficiently while adhering to service level agreements (SLAs) and maintaining high standards of quality. The Analyst is pivotal in enhancing customer satisfaction and ensuring a seamless user experience.

What you'll do

• Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, Or Chat
• Uphold Quality Standards In Voice And Accent Communication, And Comply With Regulatory

What you need

• Windows
• Any graduate

Good to have

• ITIL