Analyst (Non-Voice)

About the role

Analyst (Non-Voice) at HCLTech. Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards and system generated anomaly alerts.

What you'll do

• Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards and system generated anomaly alerts
• Analyze real-time/ near real-time performance data against business standards and identify issues/ gaps in performance
• Observe performance of specific systems and workflow streams, evaluate the information collected, and provide reports on any incidents that occur
• Escalate gaps, issues identified, bugs and outages, to respective leads for business continuity response
• Trigger Next Best Actions (NBAs) based on business objectives and policies

What you need

• 2–3 yrs of experience
• Root cause analysis
• SQL
• Power BI
• Tableau
• Data analysis
• Excel
• Any graduate

Good to have

• Python
• Data visualisation