Analyst - Order Management - Lead to Cash

About the role

This position is responsible for day-to-day quality review of production staff in support of residential and small business operations. The position is responsible for establishing and managing processes associated with training, quality monitoring and measuring across the operations.

What you'll do

• Manage and achieve daily quality assurance targets
• Review and assess work, including customer calls across operations
• Provide fair, concise, and objective QA feedback
• Report QA findings to staff and functional leads to identify necessary training and knowledge transfer required to improve performance
• Collaborate with key stakeholders on quality processes and scoring techniques

What you need

• 1–2 yrs of experience
• Customer service
• MS Office
• Reporting
• Problem solving
• Diploma

Good to have

• ERP