Operations Associate
Workers Town·Chennai
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Workers Town's own site
Early: posted 6 h ago on their own site
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About the role
A Service Desk Analyst (L1) is the first point of contact for users seeking IT support. The role involves handling incidents and service requests, providing basic technical troubleshooting, resolving common IT issues, and escalating complex problems to higher support levels when required.
What you'll do
- Respond to user queries via phone, email, chat, or ticketing systems.Log, track, and manage incidents and service requests.Troubleshoot basic hardware, software
What you need
- MS Office
- Customer service
- Ticketing tools
- ITIL
- Documentation
- Problem solving
- Any graduate
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