Analyst (Support & Operations)

About the role

The SharePoint Online Administrator – Level 2 is responsible for the administration, support, governance, and continuous improvement of the organization’s SharePoint Online environment and associated Microsoft 365 collaboration services. The role provides Level 2 operational and technical support, manages platform-related incidents and service requests, and contributes to the implementation of governance, compliance, and automation standards.

What you'll do

• Key Responsibilities 1. SharePoint Online Administration
• Administer, maintain, and support SharePoint Online sites, site collections, hubs, permissions, storage, and sharing configurations
• Manage the provisioning, configuration, lifecycle, and archival of SharePoint Online sites and related collaboration assets
• Monitor service health, platform usage, and operational performance, and take corrective action where required
• Troubleshoot and resolve escalated issues related to permissions, access, content management, metadata, search, synchronization, and site functionality

What you need

• Reporting
• Office 365
• Documentation
• Process improvement
• PowerShell
• Power Apps
• Any graduate

Good to have

• Power Automate
• DLP
• Root cause analysis