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Analyst (Support & Operations)

HCLTech·Noida

Pay not statedJunior levelFull-time

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About the role

Analyst (Support & Operations) at HCLTech. Incident & Request Management.

What you'll do

  • Incident & Request Management
  • Receive incidents and service requests via phone, email, chat, or ticketing tools
  • Log, categorize, and prioritize tickets accurately
  • Perform initial diagnosis and troubleshooting
  • Resolve first-level issues where possible

What you need

  • Active Directory
  • Troubleshooting
  • Office 365
  • ServiceNow
  • Networking
  • Ticketing tools
  • Any graduate

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